Human-Centered Service Design for Healthcare Transformation

ISBN: 9783031201707
Код товара 159433

Pfannstiel

Human-Centered Service Design for Healthcare Transformation

Human-Centered Service Design for Healthcare Transformation

ISBN: 9783031201707
Код товара 159433

XML_ID: 16252737

9 756 ₽

Доставка под заказ

Если Вы закажете книгу до 24.08.2026, то мы привезём её ориентировочно 05.10.2026.

  • Автор

    Pfannstiel

  • Издатель

    Springer

  • Тип обложки

    Soft cover

  • Размеры

    235 x 155

  • Год издания

    2024

  • ISBN

    9783031201707

  • Язык

    ENG

  • Кол-во страниц

    466

О чём книга?

This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.

Chapter 1. Bridging the Health Gap: Human-centered Approaches to Connect Clinical and Com-munity Care (Patricia Alafaireet).- Chapter 2. The Change from Leadership to Leader-shift, The human-centered service design approach requires new leadership compete

Отзывы

К сожалению, отзывов пока нет.
Похожие книги
Pathophysiology
изд. 2026

Banasik, Jacquelyn L Pathophysiology

  • изд. 2026
19 873 ₽
В корзину
First Trimester Ultrasound Diagnosis of Fetal Abnormalities
изд. 2026

First Trimester Ultrasound Diagnosis of Fetal Abnormalities

  • изд. 2026
21 583 ₽
В корзину
Kawaii cats
изд. 2026

Editors Of Cider Mill Press Kawaii cats

  • изд. 2026
1 543 ₽
В корзину
First Aid For The Usmle Step 1 2026, 36E
изд. 2026

First Aid For The Usmle Step 1 2026, 36E

  • изд. 2026
7 673 ₽
В корзину
Around the table
изд. 2026

Mcgee, Shea / Ши Макги Around the table

  • изд. 2026
5 491 ₽
В корзину
BSAVA Manual of Guinea Pigs
изд. 2026

Chitty / Читти BSAVA Manual of Guinea Pigs

  • изд. 2026
14 256 ₽
В корзину
A First Course In Partial Differential Equations (Second Edition)
изд. 2026

A First Course In Partial Differential Equations (Second Edition)

  • изд. 2026
12 672 ₽
В корзину
Harper'S Illustrated Biochemistry 33E (Ie)
изд. 2026

Kennelly / Кеннелли Harper'S Illustrated Biochemistry 33E (Ie)

  • изд. 2026
9 779 ₽
В корзину
Miller's Anesthesia International Edition, 2 Volume Set - 10 ed.
изд. 2026

Gropper M. A. / М. А. Гроппер Miller's Anesthesia International Edition, 2 Volume Set - 10 ed.

  • изд. 2026
35 369 ₽
В корзину
Функциональная магнитно-резонансная томография головного мозга
изд. 2026

Паникратова Я.Р., Лебедева И.С., Горбунов А.В., Горев В.В., Чайка Ю.А. Функциональная магнитно-резонансная томография головного мозга

  • RUS
  • изд. 2026
Функциональная магнитно-резонансная томография головного мозга / Я.Р. Паникратова, И.С. Лебедева, А.В. Горбунов, В.В. Горев, Ю.А. Чайка. - М.: Логосфера, 2026. - 224 с.; 15,6 см. ISBN 978-5-98657-125-6 Книга посвящена одному из ключевых методов нейровизуализации - функциональной магнитно-резонансно...
1 990 ₽
В корзину
Nursing education in the ai era
изд. 2026

Nursing education in the ai era

  • изд. 2026
This book provides a groundbreaking approach to integrating artificial intelligence (AI) in ways that enhance learning, bridge the gap between theory and clinical practice, and ultimately prepare learners to deliver safe, equitable, and high-quality patient care. With structured, practical guidance ...
7 927 ₽
В корзину
The Only EKG Book You'll Ever Need, 11 IE
изд. 2026

Thaler Malcolm S. / Малкольм С. Талер The Only EKG Book You'll Ever Need, 11 IE

  • изд. 2026
8 092 ₽
В корзину
Authentic movement for practitioners
изд. 2026

Payne, Helen (professor Of Psychotherapy, Universi / Хелен Пейн Authentic movement for practitioners

  • изд. 2026
5 205 ₽
В корзину
Valvular Heart Disease: A Companion to Braunwald's Heart Disease
изд. 2026

Otto, Catherine M / Кэтрин М. Отто Valvular Heart Disease: A Companion to Braunwald's Heart Disease

  • изд. 2026
29 334 ₽
В корзину
Trauma-focused psychodrama
изд. 2026

Giacomucci, Scott / Скотт Джакомуччи Trauma-focused psychodrama

  • изд. 2026
5 664 ₽
В корзину
Handbook of CTG Interpretation: From Patterns to Physiology
изд. 2026

Chandraharan E. Handbook of CTG Interpretation: From Patterns to Physiology

  • изд. 2026
7 128 ₽
В корзину
Netter Atlas of Human Anatomy: Classic Regional Approach (Netter Basic Science)
изд. 2026

Frank H. Netter MD (Author) Netter Atlas of Human Anatomy: Classic Regional Approach (Netter Basic Science)

  • изд. 2026
11999 ₽   7 199 ₽
В корзину
TNM: классификация злокачественных опухолей
изд. 2026

Дж.Д. Брайерли и др. (ред.) TNM: классификация злокачественных опухолей

  • RUS
  • изд. 2026
TNM: Классификация злокачественных опухолей / Под ред. Дж.Д. Брайерли и др.; пер. с англ. и научн. ред. Е.А. Дубовой, О.Р. Катуниной, К.А. Павлова. 3-е изд. на русском языке. - М.: Логосфера, 2026. - 424 с. : 14,0 см. ISBN 978-598657-124-9 Девятое издание TNM: Классификация злокачественных опухолей...
1 990 ₽
В корзину
Credit Market Innovations: How Institutions, Technology, and Regulation Are Reshaping Global Lending
изд. 2026

Fabozzi Frank J. / Франк Дж. Фабози Credit Market Innovations: How Institutions, Technology, and Regulation Are Reshaping Global Lending

  • изд. 2026
8 712 ₽
В корзину
Stahl`s deprescriber`s guide
изд. 2026

Strawn, Jeffrey R. (university Of Cincinnati, Ohio / Джеффри Р. Страун, Стивен М. Ш Stahl`s deprescriber`s guide

  • изд. 2026
9 502 ₽
В корзину
Наверх