ISBN: 9783030872755
Код товара 142412
Service Design Practices for Healthcare Innovation
ISBN: 9783030872755
Код товара 142412
11 179 ₽
Доставка под заказ
Если Вы закажете книгу до 17.01.2025, то мы привезём её ориентировочно 28.02.2025.
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Автор
Pfannstiel
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Издатель
Springer
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Тип обложки
Soft cover
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Размеры
235 x 155
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Год издания
2023
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Вес (г)
860
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ISBN
9783030872755
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Язык
ENG
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Кол-во страниц
547
О чём книга?
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Chapter 1: Service Design within a Multiplicity Logics in Healthcare.- Chapter 2: Service design for hybrid market constellations in healthcare - From VUCA 2 VUCAR.- Chapter 3: Towards a conceptual framework of hybrid strategies in healthcare: Co-alignmen
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